Frequently Asked Questions
Everything you need to know about our professional kitchenware and services.
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer professional knife sharpening services?
Yes, we provide expert Japanese knife sharpening services. You can either drop off your knives at our physical showroom or use our mail-in sharpening service.
What is your return policy for kitchenware?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, used cookware and cutlery cannot be returned.
Are your Japanese knives suitable for beginners?
We carry a wide range of knives suitable for all skill levels. While some high-carbon steel blades require advanced maintenance, we offer many stainless steel options that are perfect for home cooks.
Do you offer wholesale pricing for restaurants?
Yes, we provide competitive wholesale pricing for businesses in the food service industry. Please contact our sales team with your business credentials to set up a professional account.
How should I care for my wooden cutting boards?
To prevent cracking and warping, hand wash with mild soap, dry immediately, and apply food-grade mineral oil once a month to maintain the wood's moisture barrier.