Returns & Exchanges
At MTC Kitchen, we take pride in the quality of our culinary tools and want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the unused items in their original boxes, ensuring all protective materials are included to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse, ensuring the RA number is clearly marked on the outside.
Inspection and Refund
Once our team inspects the returned goods to confirm they are in new condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing